High standard of cleanliness. Limited range of facilities and services. Friendly and helpful staff. Restaurant/eating area open to you and your guests for breakfast and dinner. A bar or lounge serving alcohol. 75% of bedrooms with en-suite or private facilities. All the above plus, better equipped and more comfortable accommodation. All bedrooms with en-suite or private facilities and colour TV. A straight forward range of services with a more personal touch. Food and drink is of a slightly higher standard. A lift is normally available. All of the above plus, greater quality and a higher standard of services and facilities. Usually larger hotels with more spacious public areas and bedrooms. A more formal style of service. Room service of continental breakfast. Laundry service. Greater attention to quality of food. All the above plus, superior comfort and quality. All bedrooms with en-suite facilities, both bath and shower and WC. More emphasis on quality food and drink. Skilled staff anticipating and responding to needs and requests. Room service of all meals. 24hr drinks and snacks. All the above plus, luxurious and spacious surroundings. The highest international quality of accommodation, services and a range of extra facilities. Professional, attentive, highly trained staff. Superb cuisine. Striking décor. Exceptional comfort. Sophisticated ambience.

The New Guest Accommodation Ratings Explained

Our Diamond ratings reflect visitor expectations, whereby quality is seen as more important than facilities and services. Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds.

Clean and comfortable. A full cooked or continental breakfast. Other meals where provided, must be freshly prepared. Clean bed linen, towels and fresh soap. Adequate heating, with hot water available at reasonable times for bathing or showers, at no extra cost. An acceptable overall level of quality and helpful service. All the above plus, a higher level of quality and comfort with greater emphasis on guest care in all areas. All the above plus, a good overall level of quality. Well maintained, practical décor. A good choice of dishes for breakfast. All other meals where provided, will be freshly prepared using quality ingredients. A greater degree of comfort and guest care. All of the above plus, a very good level of quality and comfort. A very good degree of guest care, and extra attention given to cleanliness and warmth of welcome. All the above plus, an excellent overall level of quality and comfort with ample space and a degree of luxury. A fine quality bed, high quality furniture and interior design. A high proportion of bedrooms with en-suite or private facilities. Other meals where available, made with fresh, seasonal local ingredients. Excellent levels of guest care.