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Trained, knowledgeable staff are here to help, making your experience of Portsmouth one you'll want to repeat. Contact us in one of the following ways: E-Mail You can contact us by E-mail at vis@portsmouthcc.gov.uk By telephone +44 (0)23 9282 6722By fax +44 (0)23 9282 7519By mailVisitor Information Service Offices are located at - The Hard - At the entrance to the Historic Dockyard, immediately adjoining Portsmouth Harbour railway station and transport interchange. Open daily April - September 09:30 - 17:45, October -March 09:30 -17:15. Southsea seafront - Next to the Blue Reef Aquarium - Open daily July - August 09:30 - 17.45, daily from September - June 09:30 - 17.15. Customer feedback / Complaints ProcedurePortsmouth's Visitor Information Service (VIS) is committed to getting it right; providing you with the best possible service at all times. If you think we could improve our service to you, we always welcome your comments and suggestions. Please let us have your feedback on our website, e-mail any comments to: vis@portsmouthcc.gov.uk Portsmouth Visitor Information Service offer the following pledges to our customers: Ensure that up to date information is available on accommodation, attractions and amenities Deal with you promptly, efficiently and politely Provide a comprehensive 24 hour telephone answering service Answer your e-mail enquiries within 24 hours Despatch information requested by post within 3 days of your initial enquiry Provide a comprehensive accommodation reservation service Keep customers informed of what we are doing, including new services and improvements Portsmouth VIS Complaint Procedure If you wish to make a complaint we aim to: Listen and take it seriously Investigate fully and respond promptly Keep you informed should your complaint take more than 7 days to resolve Resolve the matter to your complete satisfaction. If you wish to make a complaint or would like more information about the procedure please e-mail, fax or mail the Visitor Information Service Manager, Jane Singh, at the address above. For details on recent complaints received and actions/improvements taken as a result please see the latest Annual Report in the 'More about Us' section.
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